Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Was this provider friendly?
Yes
Does this provider give unbiased advice?
Yes