I know Dr. Rensimer's office does a lot of "travel medicine" and gives vaccines to people traveling out of the country for work and pleasure. I wasn't so lucky and was referred to him out of necessity. I was getting very ill and no one knew why. I saw Dr. Rensimer twice a week every week for 88 days and I am still under his care but am most likely out of the woods. I had a PICC line in my left arm and I was on multiple antibiotics at any given time. I had bandage changes weekly and lab work twice weekly. Up until Dr. Rensimer, I'd been to see an oral surgeon, an endodontist, an ENT, and my rheumatologist. Dr. Rensimer gave me my life back and literally helped me smile again (because I had a jaw bone infection so bad it killed my jaw bone).
He spent a great deal of time listening to me, and I never felt like I was being brushed off. I was able to go over my history without feeling rushed or like I was encroaching on his time. I have a very complicated health history and from the very first office visit, I felt like I was in the right hands. He let me know that it was going to be a long road but he gave me hope.
Its hard getting through on the phone a lot of times. Its all automated and it never really mattered what number I pressed cause no one was going to answer right away anyway. There was a billing mistake but I place that solely on the guy who does billing, and no one else. He said he called my insurance company and they didn't give him all the information, therefore, he kept charging me when he shouldn't have. In the end, it all worked out in my favor, but it was still more stressful than it had to be.
Any time I needed Dr. Rensimer, (even when he was on vacation - whoops), he was there for me and it wasn't even an emergency. I was scared and called the after hours number cause I thought it was super important. Most of the time, I just called or emailed his nurse, Amy, and she always returned my calls and emails in a timely manner. Luckily, during my care, I didn't have many irregular lab work results that needed to be discussed before my next scheduled recheck, but when the occasion arose, they called me to discuss the results. I'm glad she was there for me but that poor girl needs a break! I'm a handful! By the time I had everyone figured out and them me, it was time for me to "graduate" or to have my PICC line removed.
Not every visit (cause who has time for that?),Dr. Rensimer would share a funny story with me and get me out of my own head and my own misery. Claudia would sympathize with how I was feeling, like diarrhea, that's no fun, or that bandage has got to be itching you. Kiki's smile is so contagious and she's so funny! Amy gets my sense of humor and has quiet a sense of humor herself, don't let her fool you. Javier, he remembered that I like the pressure wrap when you draw my blood and not a band aid - its the little things.
There were a couple times when I needed MRI's or CT's and Dr. Rensimer's staff did all the footwork for me. Before seeing Dr. Rensimer, I had to stay on hold with some of these places trying to stress the needed for these scans and now Dr. Rensimer's office has them calling me! How the times have changed. He referred me to a cardiologist and he was the nicest doctor! Turns out my heart is fine (some irregularities but nothing crazy), but I'd rather have one and not need one.
Being under his care for over 3 months, I spent my fair share of time in the waiting room and exam rooms and I think the only complaint I every heard was the wait time. I still get defensive about this subject because my very first visit wasn't scheduled, I was a "work in". I was so miserable and in so much pain, I was so grateful to him. I still remain grateful, that's why it pains me to write negative things in this review. Having my hot mess of an immune system (partially what got me into this mess), I usually see multiple doctors in a day, but if its my day to go to ID, there's no way that can happen. If I schedule my appointment around 9:30, Dr. Rensimer isn't usually there till 10 and a lot can't happen without him. I'd wait in the waiting room at least 30 minutes, in the exam room for about an hour (that's to see Dr. Rensimer and get my bandage changed), then I need to get my labs drawn, and then I had to wait on the pharmacist to get my medications together. I could never get out of that office in under 2 hours. I always allotted for 3 to 4 hours. I have been at their office for 5 hours but I did have a procedure on my PICC line that was time sensitive. I know his office go to great lengths to overcome the waiting but I don't see a way around that without discontinuing this level of care.
When you first see Dr. Rensimer, in his waiting room, in the welcome packet, in the exam rooms- it explains why they're so busy and why there's a wait. They say it really nice but I won't- he's busy saving lives like mine and yours! He's busy fixing the mistakes that other doctors are making and don't think twice about. Even though you're not there to see, he and his staff are going above and beyond. Yes, there's a wait but we're all human and we all fall short.
Maybe I think too much of Dr. Rensimer? I don't think so. He could take a hot crap on the hood of my car and I'd still think his crap didn't stink. I was literally out of work and went without a paycheck for months. He gave me my life back.
Dr. Rensimer is brilliant and I really wish there were more like him.
by Janet O
xxx.xxx.92.205
December 14, 2016