Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider promise services he/she couldn't provide?
A few, but not too many