Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider thoroughly explain your procedure and the recovery process?
No, they didn't explain anything
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider treat every client equally?
No, they definitely favor certain clients