Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.