Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me