They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.