Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Was the waiting area spacious?
No, but I can always find a seat
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions