They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. The waiting room at this pediatrician's office had two separate areas, one for "sick" kids and one for "well" kids. This really gave me a peace of mind that my child wouldn't get sick. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. Not only were they able to answer all of my questions about immunizations, they gave me a lot of information that I wasn't aware of. I was amazed how much they knew.