Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider have reasonable prices?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider remember you by name?
Sometimes, but not always