Was this provider's office too cold?
No, it was fine
Does this provider remember you by name?
Sometimes, but not always
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution