My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. Some of my questions were answered during the appointment, but not all. I still feel like I need to know more. Their prices were pretty high, but I've had to spend more at other places. I would never visit them again. I was very disappointed. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else.First off, I was referred to this office, and I was under the impression that it was a reputable establishment, and drove a considerable distance out of my way to be seen here. I went in several times, and had to have a blood panel done. I was scheduled to have another blood panel done a month later to ensure that I was not pregnant before starting any medication. When I went back for my second panel, I was informed that they would call me the next day to let me know the results , and get the medications called in. A week later, I still had not received a call, and took it upon myself to follow up. Even though the office opens at 8:00, the phone lines are never switched over on time. After several attempted phone calls, I was able to get through, and spoke to the M.A. She told me that she had no idea what was going on, as she had just returned from vacation, and she would call me back. When she called back, she let me know that they had mis-filed my first blood panel, and I would have to wait another month , and come back in for another panel, in order to be prescribed the medication. I asked if they were going to cover the cost of the next visit, since it was their error, and I didn't feel it should be filed though my insurance a second time. They tried to have me outsourced to a lab near me, which I was told I was still going to have to file , and to top it off , I would still have to go to their office for an evaluation following the lab. I was confused by this, due to the fact that if I have to make a trip to the office, why wouldn't the blood work just be completed at the same time. I was adamant about not filing it through my insurance, and they advised they would have to call me back later. I called again and spoke to an office manager who was unaware of the situation, but she said she would try and figure out what was going on. I was contacted again, and was told that instead of having blood work done, they were going to mail me a pregnancy stick test, and that at one months passing I should take it , and email them a picture. What?!? For the sake of not having to try and transfer all of what little progress was made, I agreed. Today is the day before the one month mark. I called to make sure that I would be able to submit the picture and have my prescription filled tomorrow, since there is only a 7 day window , and I am going out of town. I was informed today that there had been a policy change, and regardless of any prior instructions , I would have to come in for another blood panel before they can do anything else for me. Oh, and great news ... They can fit me in tomorrow. I work from 12am-8am, and I am leaving for a trip tomorrow. I said I would have to call back, and she curtly disconnected. I called back to speak to an office manager again, and informed her of what all had transpired, and to also let her know that I would no longer be a patient with their office. I received a call from the M.A. 10 min later, saying that they would go ahead and honor their previous arrangements. I will never step foot back in that office again. No one seems to know what they are doing, and the staff is very unprofessional. I have never been mailed a pregnancy test in lieu of a blood panel. Then, to be treated like they are doing me some sort of favor in correcting the error that they made, really irritated me. I feel like all I have done is waste copious amounts of gas and time to no avail. Spare yourself the aggravation , and find a different office.
by Aggravated
xxx.xxx.87.165
January 08, 2014