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Timothy N Kaiser, MD

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Timothy N Kaiser, MD
(2 Reviews)
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1417 WASHINGTON AVE STE 1 ALTON, IL 62002
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Timothy N Kaiser, MD

Timothy N Kaiser, MD practices as an ENT in ALTON, IL.
Primary Specialty

ENT

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1417 WASHINGTON AVE STE 1, ALTON, IL 62002
Services Timothy N Kaiser, MD provides otolaryngology services in ALTON, IL.

Please call Timothy N Kaiser, MD at (618) 463-0900 to schedule an appointment in ALTON, IL or to get more information.
Consumer Feedback
(2 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
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Recent Reviews
To Whom It May Concern:
We had had our first appointment with Dr. Timothy Kaiser of ENT of Oklahoma in Woodward on October 29, 2013. We were there because my son had been in a motorcycle accident and had had problems breathing through his nose ever since. At the first appointment, I noted that Dr. Kaiser’s bed-side manner was less than desirable—for example, he basically expressed to my son that he “deserved” the injury for riding a motorcycle in the first place; that he should be glad that the problem with his nose was all that was wrong, and went on to speak in disgust about a patient who had been in a motorcycle accident and was basically a vegetable. His demeanor made the visit very uncomfortable for both my son and I, but he answered the questions we had and treated my son, so I figured that it was worth it. However, on November 12, 2013 my son had a second appointment with Dr. Timothy Kaiser. At this appointment, Dr. Kaiser showed even more of his “true colors”.
Upon entering the exam room, Dr. Kaiser walked in and asked us if my son’s sinuses were better. We stated that they were. He said “good” and started toward the door, talking as he walked, stating that the issue could be corrected surgically, but that he would advise to wait until my son was done growing to do that, so that it wouldn’t have to be done a second time. He made it very obvious that he did not intend to be in the room any longer, but I had questions about my son’s health and treatment (specifically about the prescription he had been taking since the last visit and the surgical procedure) that I needed answered. He had been in the room 2 minutes at the most. I am a working parent of 4 and it takes a lot of effort and juggling to go to the doctor—especially since we have to drive 30 miles to get there. Therefore, I needed to get as much information as possible from our visit (and doesn’t everyone want and deserve the same?). Instead of just watching him leave, I asked, “How invasive is the procedure?” He --obviously annoyed and with a glare-- very hatefully said, “I don’t know what your definition of invasive is.” He stood there glaring at me (keep in mind, my 15 year old son is there also), so I said, “Well, will you have to cut him open, or is it done with a laser, or what?” He then said, “Well I don’t know what you mean by that because a laser cuts.” So I responded very calmly, “Look, I think that you surely must know what information I am looking for, regardless of the exact words I used to ask my question. You answering every question I have with a condescending question or statement isn’t productive. Having to ask you a million questions to get an answer is a waste of my time and yours, so I would appreciate if you would just explain the procedure to me.” It was very obvious that this man did not like me standing my ground and seeking answers to my questions. He stood there for a moment, and then said, “We’re done. No charge” and turned to leave. I said, “So you are not going to explain the procedure to me and will not answer my questions about the medication you prescribed?” To which he responded, “No. You can ask whoever treats him from now on.” I asked for a number to whomever/whatever entity he answers to because I planned to make them aware of how he treated me, and he said “Find it yourself” and walked out. I then went to the reception desk and asked the lady there for contact information to file a grievance. The receptionist stated that she assumed I could call the hospital, and gave me the phone number, but she wasn’t sure, as she was a temporary employee. Dr. Kaiser then walked up and said, “I told you to find it yourself. You can leave now.” My 7-year old daughter walked in from the waiting room at that point and said, “Mommy, are we leaving?” Before I could answer her, Dr. Kaiser said, directly to her with a glare, “Well, why would you want to stay here, unless you want something to happen to you that would cause you to need to stay?” At that point, not wanting him to do or say anything else to upset my children, I gathered the 4 of them and left.
This man’s behavior was abhorrent. I never once raised my voice to him or treated him disrespectfully, yet he continued to insist on being rude, demeaning, VERY unprofessional, and refused to answer questions related to my son’s treatment. It is my hope that the Oklahoma State Medical Board, the American College of Physicians, and the American Medical Association will investigate Dr. Timothy Kaiser’s medical practices, and that Woodward Regional Hospital, ENT of Oklahoma, and any other entity that employs Dr. Timothy Kaiser will look into his behavior. I can’t imagine that I am the only person he has treated this way. Having someone like this associated with your organization/institution is very bad for business. He will give your entire establishment a terrible reputation.
I am also hoping that by sharing my experience, it might save even one person from having to deal with such a condescending, hateful doctor. Medical care is expensive, and I for one would have chosen a different doctor had I known how this man treats his patients. I would have liked my hard-earned money to go to someone else, and it will in the future.
by Amber Wood xxx.xxx.81.12
November 14, 2013
Recent Polls
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this ENT Otolaryngologist recommend surgery too quickly?
Not at all, I was given several other options to try first
by Anonymous
August 19, 2011
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