Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider answer all of your questions?
Some were answered
Does this provider remember you by name?
No, and they don't make an effort to even try
Was this provider argumentative or easily angered?
No, they were very calm and understanding