Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this provider's office too cold?
No, it was fine
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.