They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.