GINA SANTILLI, DC

GINA SANTILLI, DC
5687 WOODRUFF AVE LAKEWOOD, CA 90713
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Consumer Feedback

(26 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did the chiropractor offer on-site X-Rays?
Yes, I didn't have to drive anywhere!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
May 05, 2011
They have always given excellent service. Doc Hayes and his staff help
both young and old!
by jim whyte
April 12, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I was happy that I got in for a follow-up appointment because it helped a lot. However, had I not made the appointment, there never would have been one. It would've been nice if they would have recommended one. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by s
April 05, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
Not at all! I was very confident when I left!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
March 16, 2011
Does this provider promptly return your phone calls?
Yes
Did this provider use excessive foul language?
No
Does this provider have helpful information available online?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
March 08, 2011
Did this chiropractor pressure you to return for unnecessary follow-ups?
No
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider remember you by name?
Sometimes, but not always
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
February 26, 2011
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