When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They really paid a lot of attention to my problem area, which is the reason I went. When I told them where I was in pain they put much of their focus on eliminating discomfort in that area. When comparing them to others I have visited for the same condition, they are among the best I have seen.