They made the extra effort to make sure every question and concern I had was addressed. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. I will definitely recommend them to people I know.