Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them