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Merrill Graham, LMSW, RPT

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Merrill Graham, LMSW, RPT
HRA Psychological Services
(20 Reviews)
> Get Phone Number & Directions
3940 Peninsular Dr SE 230 Grand Rapids, MI 49546
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.237.39
December 18, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider late to your appointments?
No, they were on time
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by ras xxx.xxx.1.99
November 16, 2012
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Does this provider treat every client equally?
No, they definitely favor certain clients
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider have reasonable prices?
No, it was expensive.
by velvetcat xxx.xxx.221.163
October 29, 2012
She was professional, knowledgable, and genuinely interested in helping. Her therapy dog was cute, and I know that my son looked forward to seeing it. She explained how animal therapy is helpful with ADD kids. My son is much better and sometimes talks about going back. (He will go back for a "tune-up" if he ever needs it.)
by R.B. xxx.xxx.131.183
October 14, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous xxx.xxx.23.50
February 20, 2012
My 11 year old daughter has been seeing Merrill since she was 5.She is so warm and professional, and makes a positive difference in our family life.
by Dawn B. xxx.xxx.8.14
January 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Rosa Chavarria xxx.xxx.112.188
January 07, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was the waiting area spacious?
Yes
by Anonymous
October 14, 2011
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider use excessive foul language?
No
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
September 23, 2011
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
August 07, 2011
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Map and Directions
3940 Peninsular Dr SE 230, Grand Rapids, MI 49546