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Gentle Care Animal Hospital

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Gentle Care Animal Hospital
Gentle Care Animal Hospital
(37 Reviews)
> Get Phone Number & Directions
2958 Covington Pike Memphis, TN 38128
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Consumer Feedback

(37 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.7.43
June 27, 2013
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider have helpful information available online?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's staff friendly?
Yes, they went above and beyond
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.111.104
June 04, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.160.44
April 11, 2013
Was this provider late to your appointments?
No, they were on time
Does this provider offer flexible appointment times?
Yes
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.227.78
April 10, 2013
I have used Gentle Care Animal Hospital for the last 10+ years. The staff is friendly, helpful and very caring. They have seen us through 2 of our aging fur babies aging gracefully, then battling heart conditions, cancer & liver/kidney issues and ultimately their passing. Now they continue to care for our 3 other babies. They work around my schedule when necessary & Dr Blackburn & Dr Sullivan have never failed to call me back with any concerns I may have had. Their prices are more than reasonable.

Carrie & Paula, the front office staff are awesome, they know me when I walk through the door. If you're looking for somewhere to take your pet & have someone genuinely care for your pet as well as your own well being, this is the place to go. I would recommend anyone to Dr Blackburn & the Gentle Care Animal Hospital Clinic.
by Lori M xxx.xxx.133.74
March 05, 2013
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Did this provider have reasonable prices?
Absolutely!
Did this provider have reasonable prices?
Yes
Did this provider have reasonable prices?
Absolutely!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.131.135
February 27, 2013
I'm very upset with how unprofessional the office manager, carrie, spoke to me today. I have been calling for the past 3 weeks trying to reach her & when I finally do, she gets on the phone with me & chews me out because I wanted to question my last vet bill.

The first thing she tells me is "What do you want me to do...we're not gonna give you & refund & Dr. Sullivan is a great doctor & you're accunsing her over overcharging you"

Apparently, the office manager had her panties in a twist & took it out on me because I wanted to go over my bill.

FIRST of all, you NEVER tell the CLIENT "what do you want me to do?" Its YOUR JOB CARRIE to talk to me in a PROFESSIONAL manner & figure that out yourself!!!

SECOND of all, I NEVER ASKED FOR A REFUND!!! So WHY are you accusing me of something I NEVER ASKED FOR??? IDIOT!!! WHAT I WANTED was a NOTE IN MY CHART for future visits EXPLAINING that I wanted to keep my costs within a certain price range. But you were too busy being HATEFUL to me, THE CLIENT, to find that out!!!

THIRD of all, I never accused Dr. Sullivan of overcharging me. The UNPROFESSIONAL office manager ACCUSED ME, THE CLIENT of saying that!! LIAR! Just because I called & wanted to go over my vet bill doesn't give you the right TO PUT WORDS IN MY MOUTH THAT I NEVER SAID. And yes, Dr. Sullivan is a great doctor.

However, carrie, you ARE AN UNPROFESSIONAL office manager that needs to take NOTES from the girls at the front desk on how to TALK & RESOLVE AN ISSUE WITH A CLIENT.

There's an old saying, you can attract more HONEY with bees than you can with VINEGAR. Clearly, you need to be trained on how to TALK TO PEOPLE IF YOU EXPECT THEIR FUTURE BUSINESS.

But don't worry, you were hateful, rude & made it clear that you didn't want my businesss...AND YOU SHALL NOT GET IT EITHER!!!!

--This was written from a past client who in less than 1 year, spent $900 at their vet. And you think that it's ok to talk to someone like that who's spent that kind of money at this vet. You're outta your damn mind. Grow up & learn how to treat your CLIENTS!
by Teresa Bourland xxx.xxx.240.169
January 03, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.76.30
November 20, 2012
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.141.2
September 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.212.37
June 26, 2012
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Map and Directions
2958 Covington Pike, Memphis, TN 38128