Not only did they thoroughly review my medical history before I started treatment, they sat down and discussed it with me too. They asked me questions, and made sure they had all the information they needed before treatment. I knew that the treatment I received would be more accurate and effective because they took the time to review my medical history. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I really felt like they were happy to be helping me the entire time. I never once got the feeling that they were irritated or would rather be elsewhere.