I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They paid close attention to me and all of my questions were answered.