Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider answer all of your questions?
Some were answered
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider adhere to the customer is always right policy?
Sometimes, but not always