Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They were late a few times to my appointments. I wish they had made more of an effort to be on time. They put in the extra effort to make me feel valued and important. It was easy to get the appointment time that worked for my schedule.