They were so respectful and kind. They went above and beyond what I would expect and really made me feel welcome. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I was given a polite greeting when I walked in. It was nice to be acknowledged. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.