Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider always put the customer first?
Yes, they always put customers first
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in