They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They made the extra effort to make sure every question and concern I had was addressed. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I am going to refer everyone I know here. I absolutely love this place. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me.