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West Shore Family Dentistry Limited

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West Shore Family Dentistry Limited
West Shore Family Dentistry Limited
(41 Reviews)
> Get Phone Number & Directions
40 North 36th Street Camp Hill, PA 17011
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Consumer Feedback

(41 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. I do not appreciate this place very much, they told me they take my insurance and told me which stuff they use that would be covered by my insurance., then next thing you know i'm getting billed over 1200.00 for pretty much everything MY INSURANCE WOULD NOT COVER, and there was nothing I can do about it.. I am highly disappointed in this place and WILL not be coming back.
by Derek xxx.xxx.130.253
February 19, 2013
Would you recommend this dentist to others?
Yes
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Was the waiting area spacious?
Yes
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.183.86
January 07, 2013
Their staff is very accommodating and helpful. They always try to help schedule an appointment through some difficult situations. They always seem to care about the needs of their customers first, regardless of the situation. They are willing to work with each patient to get the best care that they can provide. Dr. Yelk is who I see and he is great. The other Doctors are equally competent and happily help when Dr. Yelk isn't available. This is a dental office, not a day spa, if you need dental work done this is a good place to go. If you want pampered, analysed, and an ego massaged, it would be recommended to go somewhere else.
by Patti Oh! xxx.xxx.125.1
December 21, 2012
Was this provider's office easy to locate?
Fairly Easy
Does this provider welcome questions?
Yes, they don't mind answering my questions
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.87.25
November 20, 2012
Did your teeth cleaning feel rushed?
Kind of, I was hoping for a more thorough cleaning
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Did this provider show attention to detail?
Kind of, but not very much
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
by Anonymous xxx.xxx.44.203
October 16, 2012
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.140.36
October 15, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.73.28
September 24, 2012
I have never been more dissatisfied with any place of business in my adult life. The front office is rude, one woman in particular would snatch my chart from me, throw appointment cards at me. They asked me if I would approve sealants on my son while he was getting them done and guess what? They were not covered by my insurance! I owed them over $300! Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. It's sad, even though I really liked the important people (dentist, hygienist, etc) I will NEVER go back and tell everyone I know about how awful the front is. I really wish I would have read these reviews first before choosing a dentist because I would not have gone there! I guess the only good thing is that it's nice to know it wasn't just me.
by shp970 xxx.xxx.154.188
September 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.12.110
August 22, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by mj xxx.xxx.225.58
August 16, 2012
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Map and Directions
40 North 36th Street, Camp Hill, PA 17011