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Nancy Grewal, DDS

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Nancy Grewal, DDS
West Washington Family Dentistry
(20 Reviews)
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5 West Washington Avenue Washington, NJ 07882
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Niki xxx.xxx.235.31
March 06, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.33.21
December 14, 2012
I have no problems with the dentistry at West Washington Family Dentistry, but Terry, the guy that does the insurance billing at the front desk tried to keep my insurance money, and ducked me for two months. I had to call repeatedly and make 4 or 5 trips there to finally get my money. He tried telling me at one point that only ~$100 of the money was mine, from a $438 check. Then he told me he would mail me the check, and never did. This went on and on for two months.

Like I said, I enjoyed the dentistry there, but the front office operations are underhanded, and I won't return there. In trying to rip off a customer for just ~$400, instead they lost my customer revenue permanently. Crazy way to run a business.
by Dan xxx.xxx.212.134
November 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.101.211
July 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.148.82
June 07, 2012
As a new patient with an extraction, I saw an actual dentist/oral surgeon. She was very friendly and the staff made sure I was comfortable and very numb. I just recently lost a filling and plan on going back to them. They were much better than my old (highly regarded but very rude) dentist.
by Jaclyn xxx.xxx.38.88
February 04, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.

While appearing professional, this dental office lacks much in customer service or care. As a disabled person, I informed them immediately of my disability yet they never took it into consideration during my treatment which seriously jeopardized my already aggravated health issues.

In making further appointments, no effort is made to communicate directly between dentist and the receptionist, even when the patient is unable to speak due to procedures. Because of this, an appointment to remove sutures was delayed by almost a week.

New patients are given to Junior dentists with little or no experience and little discussion of possible treatments is ever discussed. Their attitude is hierarchical and very unfriendly.

I would NOT recommend this dental office
by DisAbled and Dissatisfied. xxx.xxx.24.33
January 24, 2012
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was it easy to make an appointment with this provider?
Yes
by Anonymous
January 08, 2012
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous
May 13, 2011
They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease.
by Heather
May 05, 2011
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Map and Directions
5 West Washington Avenue, Washington, NJ 07882