Their dental equipment is always very clean. I can tell they sanitize it all the time. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.