Reviews for Hansen & Hansen DDS Limited in Rockford, IL

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PLEASE READ THIS REVIEW:
This is the worst dentist I have ever been to!! The only reason I took the time to look up his name, was to write a review so others don't suffer as I had to. As a former dental assistant I know exactly what is going on in a dental office and I know for a fact that this office is very inexperienced and extremely unsanitary! I had to wait over an hour for to be seated and the staff was very unprofessional, constantly complaining, in front of patients, that they hadn't received their paychecks in over 2 weeks. After finally being seated and having x-rays taken, (I must add that the assistant did not know what she was doing and had to take a total of 9 xrays when only 4 was necessary) the doctor finally waltzed in and didn't even bother to introduce himself. He looked straight at my xrays and told me I had seven cavities. I knew I did not, for I looked at the xrays while waiting and there was clearly only one tooth with decay (8 years of dental experience pays off). I challenged him on his expertise, to which he became immediately offended and refused to render any future services to me. Offended, I demanded my xrays which of course was another ordeal in its own. He made me pay for duplication costs of xrays, and again thanks to my knowledge I knew that these costs were made up because the xrays were digital and there is no way to "duplicate them", like you had to with traditional xray films. After days and days of me calling them he finally released my xrays, BECAUSE THEY WERE MINE. I then took my xrays to another DDS in Rockford who immediately confirmed my diagnosis, that only one tooth showed decay. Moral of the story. This man, I refuse to use the word "doctor", has no passion for what he does and treats individuals as a money making business by misdiagnosing and disrespecting potential patients. Refer to his website DentalDesigners on facebook to see what he calls "cosmetic bonding". It's so embarrassing, he should personally write checks to everyone whose mouth he "restored", my 5 year old can do just as good of a job with play-dough, especially when it comes to marginal edges and shade matching. Again, I only took the time to write this review because unlike him, I am passionate about everything dental, and it KILLS ME that this buffoon has been allowed to run a business and continues to pose as a dentist.

by Michelle

May 06, 2011

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Did a staff member acknowledge or greet you when you entered?

Not at all. They saw me but didn't greet me at all

Did this provider leave you unattended for an extended period of time?

I was left alone for a while, but it wasn't too long

Was the chair you sat in during your dental procedure comfortable?

No, I couldn't wait to get out of it

Were you provided with payment plan and fee information before your dental treatment was scheduled?

Not really, they gave me a little information beforehand but not very much

Did you receive sample toothbrushes or toothpaste to take home?

A couple, but not very many

by Anonymous

April 20, 2011

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I have had a LOT of work done by Dr. Hansen. He is very gentle, and I always feel comfortable even though I really hate getting work done. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. When comparing them to others I have visited for the same condition, they are among the best I have seen. They put in the extra effort to make me feel valued and important. Even with my kids, he is just great. They always explain everything before they do it, he is very gentle even with a terrified kid. Even though one of my kids hates getting teeth worked on, they all love Dr Hansen and his staff.

by JustME

March 11, 2011

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I found myself needing to take my kids in for their check ups with school right around the corner. Given the terrible economic time I have the doesn't cover anything but hey its still insurance ::kidcare:: I didn't know where to go or what type of care my children would actually get until i found Dr Hansen and his staff. This crew acts like we are real patients and not just on public aid like another place i went to. I would recommend this office to anyone! My youngest is terrified but i was surprised by how patient everyone was with her. If you read this Dr Hansen thank you and we will all be back for our fillings and checkups.
Jennifer P.

by busymommyof4

August 29, 2010

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TO ANYONE EVEN CONSIDERING GOING TO THIS DENTIST BEWARE.....

THIS DENTIST OFFICE IS IN THE TOTAL GHETTO!! THE STAFF CONSISTS OF A BUNCH OF YOUNG INEXPERIENCED GIRLS. THE DENTIST AND THE HYGENIST SPENT MOST OF THE TIME WHILE FILLING MY CAVATIES TALKING ABOUT SHOPPING, FOOD, AND AMERICAN IDOL WHILE WATCHING A TV IN THE CORNER OF THE ROOM. I DECIDED I DIDNT WANT TO GO BACK TO THIS DENTIST SO I MADE AN APP WITH ANOTHER DENTIST CLOSER TO HOME (NOT IN THE GHETTO) AND ONE WHO WAS MORE PROFESSIONAL. THE DENTIST REQUESTED HANSEN AND HANSEN TO SEND ALL X RAYS TO THEM FOR REVIEW. I CALLED HANSEN AND HANSEN FOR A WEEK STRAIGHT EVERY DAY AND WAS TOLD THEY WOULD CALL ME BACK THAT THE DR. HAD TO REVIEW MY CHARTS BEFORE THEY COULD SEND THEM.STILL TO THIS DAY NOTHING! I HAVE LEFT VOICEMAILS FOR THE DENTIST HERSELF AND STILL NOTHING. I WOULD STRONGLY RECCOMENND FINDING A DIFERENT DENTIST. DO NOT GO HERE~~!!!!!!!!

by tiffanythomas

December 03, 2008

Hansen & Hansen DDS Limited

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