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Kathryn Benson, MD

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Kathryn Benson, MD
Medlock Pediatric
(47 Reviews)
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3497 Duluth Park Ln Ste 200 Duluth, GA 30096
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Consumer Feedback

(47 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you experience unnecessary pain during your visit?
No
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
February 28, 2012
Does this pediatrician emphasize preventative care, such as child safety and nutrition?
Absolutely! They gave me plenty of information about child safety and nutrition
Did this pediatrician have good bedside manner and were they well-liked by your child?
Yes, and my child loves them!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
January 24, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Does the pediatrician interact with both you and your child during appointments?
Not really, they mostly ignored my child
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
January 01, 2012
Does this provider promptly return your phone calls?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
December 30, 2011
The last thing that happened which makes me not want to go over there again is that my child wa missdiagnosed and then later a report came back saying that my child needs to come back beacuse he tested positive in the results. When her assistant previoulsy told me that my baby was negative. I showed up on time for my appointment in many ocacions but they weren't even there yet. I had to wait quite a while for them and my entire day's schedule was messed up. I know that they have a lot of clients here so I understand that they many not remember my name every time.
by Foruparents
December 29, 2011
I got an appointment quickly. I've never had to wait too long. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all.

Dr. Benson is a GREAT doctor. She will get to know you and your family so you don't feel like a stranger in the room. Im 18 and sad that Dr. Benson can't be my doctor anymore! Wonderful person!!
by jqco2011
November 09, 2011
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did the pediatrician ever make you feel like an inadequate parent?
Not at all! They were very encouraging and supportive
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
November 07, 2011
Did this pediatrician's waiting room have separate areas for "sick" and "well" children?
Yes, they had a "sick" and "well" area
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did the pediatrician ever make you feel like an inadequate parent?
No, they never made me feel like a bad parent
by Anonymous
October 28, 2011
I had to wait a while after I arrived for my appointment. The staff didn't even keep me updated about how much longer it would be. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure. When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from. They were very kind and professional, and never made me feel like I was a bad parent even if I disagreed with them on some parenting issues. They knew what a difficult task it was to be a parent, and made sure they encouraged me. The waiting room needs thorough cleaning, i.e. steam clean all the chairs, bathroom need attention, etc.
by Concerned parent
October 17, 2011
I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
by katie matthews
October 14, 2011
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3497 Duluth Park Ln Ste 200, Duluth, GA 30096