They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. I'm not always sure that they're going to work with me until they find a solution, and sometimes it seems like they're going to give up on trying to help me. I don't feel like I can always count on them. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else.
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I felt like my needs were mostly met, but they didn't make any extra effort. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.