They put in the extra effort to make me feel valued and important. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They made the extra effort to make sure every question and concern I had was addressed.