They never left me for an extended period of time and I never felt ignored. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. They had a few different appointment times available but none were perfect for my schedule.