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Elaina Groo, OD

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Elaina Groo, OD
(18 Reviews)
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456 GIDNEY AVE NEWBURGH, NY 12550
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Was the waiting area spacious?
Yes
Was this provider friendly?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
March 12, 2012
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. Their exams are so much better than other optometrists I've been too. The exam was quick and pain-free. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs.
by Anonymous
November 21, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider have reasonable prices?
Absolutely!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
September 12, 2011
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
May 18, 2011
Was the waiting area spacious?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
April 22, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider offer any coupons, discounts or promotions?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it easy to make an appointment with this provider?
Yes
by Anonymous
March 28, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous
March 02, 2011
It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. They offer glasses repairs or adjustments, but it takes them forever and it's just easier to go somewhere else. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. They didn't follow through with almost everything they told me I would get when I first arrived. I feel like they slighted me. to make a long story short after 3 months of trials (I was telling the office manager that something was wrong with the prescription, but she kept treating me like a stupid that couldn't understand) I finally went through another check and got a pair of normal lenses, but I paid for the progressive one. I will never go back to that office and I won't recommend anyone to go there as well!
by Anonymous
March 01, 2011
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Map and Directions
456 GIDNEY AVE, NEWBURGH, NY 12550