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Kimberly Tustin, DDS

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Kimberly Tustin, DDS
Cascade Dental
(15 Reviews)
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1800 Valley River Dr # 4 Eugene, OR 97401
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I think that everyone is entitled to their opinion, so here is mine. Dr. Tustin has been not only mine but also my 2 daughters dentist for about 6 years now. Her office has a warmth about it that always puts my family to ease about going to the dentist. The office went through a transformation lately and now has a more wonderful, and caring staff. The new office manager, Anne always answers any questions no matter how frequent I call, and takes the time out to go over anything whether it is about procedures, or my bill. It's a rare occasion that you find a dental office as professional, personable and friendly as they are. The chairs in their waiting room were pretty average. They weren't top-of-the-line but weren't uncomfortable either. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. Everyone has heard my raves already about this dentist. They are so amazing, I just want the world to know!
by Rebecca
June 18, 2011
I would definitely recommend them to my loved ones. I was so happy with their services. I'll definitely be going back. I didn't have a bad experience. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.
by Bill
May 24, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Does this provider use current and safe equipment?
Yes
by Anonymous
April 18, 2011
Strange office. Took my son in for a cleaning, as a new patient. We waited almost an hour in the waiting room, then they took him back. When I got up to come with, I was told that I didn't need to come. When I said that I wanted I got more push back with something about having to wear a cape and it was against some sort of regulation. Finally, I was told to wait until after his x-rays and someone would come get me. No one did so, after about 20 minutes, I walked down the hall. The hygienist (or whatever she was) rushed toward me when she saw me, completely flustered. There were maybe two other kids in other rooms, reclined in their dental chairs. I didn't see anyone with them. I was given a cape/gown and then went into the room where my son was waiting. He was reclined in the dental chair with the little paper bib on his chest. I was told Dr. Tustin would be in shortly. Finally Dr. Tustin came in and proceeded to talk about her practice, her student loans, and the difficulty of running her own business. She said that patients complained frequently about charges because they didn't understand how their insurance worked. Finally, after about 20 minutes, my son looking like he was going to go crazy and me wondering why Dr. Tustin had so much time to talk, I asked who would be cleaning my son's teeth. "Oh! Didn't they tell you upfront? Our hygienist went home so we can't do a cleaning! I hope you aren't disappointed in us!" It was bizarre. I'd now missed approximately two hours of work...what office wouldn't call to tell patients this and give them an option to reschedule? I can't help but wonder if the other patients, there without their parents, were charged for full cleanings. To add insult to injury, when we received the bill, there was huge balance after 100% insurance coverage (I had asked that only treatment covered by my insurance be administered). Truly a strange place. We will never go back.
by 1sierramadre
January 01, 2010
by BlueCat
April 25, 2008
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Map and Directions
1800 Valley River Dr # 4, Eugene, OR 97401