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Family Dental Practice

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Pineland Family Dentistry

New Gloucester, ME

Timm Jeffrey M DMD

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John Elwell - Inactive

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Family Dental Practice
Family Dental Practice
(46 Reviews)
> Get Phone Number & Directions
43 Grove St Augusta, ME 04330
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Consumer Feedback

(46 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous
December 28, 2011
Does this provider offer flexible appointment times?
Yes
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
December 26, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did this dentist thoroughly examine your teeth?
Definitely! They spent extra time to make sure they didn't miss anything
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
by Anonymous
December 14, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
December 08, 2011
Were the waiting room chairs comfortable at this dentist's office?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
December 01, 2011
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They have really great customer service here. They always put their customers first, regardless of the situation. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.
by Angel
November 13, 2011
My teeth cleanings have always been very comfortable, and I've never experienced any pain. They always go above and beyond to make sure I'm relaxed. It was really nice of them to make sure that the water they used to rinse my mouth was at a comfortable temperature. In fact, it was the perfect temperature. I really appreciated them making that extra effort to make me comfortable. They were so nice and professional and even called me to remind me about my upcoming appointment. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
by Andrea
October 31, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. All the equipment at this office is state-of-the-art. I feel very safe here because I know it's safe and current. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They always make sure to return my phone call as soon as possible. They've never left me waiting. They have a very good professional reputation. I know that I'm under the care of an expert.
by Ashton
October 20, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
September 12, 2011
Was this provider's office too loud?
No, it wasn't too loud
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
by Anonymous
August 31, 2011
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Map and Directions
43 Grove St, Augusta, ME 04330