It's always nice when they can answer my questions over the phone instead of having to drive down there for an appointment. Most of the time, they're able to answer them over the phone which really saves my time and gas. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.