They have really great customer service here. They always put their customers first, regardless of the situation. One thing I appreciated about their office, was how easy it was to find parking. I was able to find a spot right away. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything.