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Vision Center inside Wal Mart - Phoenix - N 75th Ave

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Vision Center inside Wal Mart - Phoenix - N 75th Ave
Vision Center inside Wal Mart - Phoenix - N 75th Ave
(7 Reviews)
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2020 N 75th Ave Phoenix, AZ 85035
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Consumer Feedback

(7 Reviews)
Terrible quality of the lenses shortly after buying them, the lens was damaged and the attention was terrible
by Walm xxx.xxx.22.45
October 26, 2022
RONNY Y RAQUEL EXCELENTES
by VICENTE xxx.xxx.10.19
October 25, 2018
Came here based on a recommendation by family friend so I thought I'd give them a try....by far the worst decision I could have made.

Initial Visit - July 2018
Initial appointment made with ease for my daughter and I. She was getting new glasses and I was getting new contacts so we completed our eye exams and placed our order. The associate who was assisting us after the exam had several difficulties with the system. Not sure if she was new or just having issues that day but we were there for over an hour trying to get our orders placed. She (associate) tried multiple times to receive help from other staff members there including from the office manager Ronnie throughout the entire process but was not assisted until the very end. Why? Just a guess but witnessed multiple people stop in just to VISIT with staff, along with seeing the staff chatting and laughing amount themselves. I paid via insurance and covered the remainder in full, after that I left frustrated but I let it go and thought I'd hope for the best. Staff advised they would call when the orders came in.

Three weeks after initial visit - July 2018
Daughter glasses came in three weeks after the eye exam appointment. Just over a week after the vision center's estimated arrival. Did they call me? Nope. I called...twice. The first after 10 days, confirmed the order was not in yet. The second time I called at the 3 week mark at which time staff confirmed the glasses were awaiting pick up. Upon picking up the glasses and having them fitted, I also ask the associate helping us if my contacts had came in yet. Associate confirmed no, they would call when they arrived.

August 2018
1st week of August I call to follow up on my contacts as I still have not heard back yet, mind you...1 month now of waiting. Associate confirmed no, they would call when they arrived.

September 2018
Still nothing. I decide it would be best to go in to ask this time around. Was greeted by an associate who first asked if I called to confirm they were in. I let her know this was an order placed 2 months prior and I had not received a phone call. She checks and asks me to have a seat. Eventually she comes around to let me know her manager is looking for them and says 'sorry' and leaves her other patients info right on the desk I'm waiting at. I am left sitting for nearly 15 minutes when eventually the office manager Ronnie comes by. She sits down and non nonchalantly states the will be reaching out to follow up to see where the order is at because it has not arrived. Ronnie displays zero lack of empathy of the situation, zero customer service, and makes the comment "usually our customers contact us then we follow up". Each time with more rudeness. Till the third occurrence to which I remind her of all the follow ups I have completed on my part.

I will be following up with Corporate on the matter. The lack of professionalism, lack of customer service, unethical behavior on top of the noted HIPAA violation is absolutely horrendous. Take your business and go elsewhere!
by Toni xxx.xxx.255.24
September 01, 2018
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.230.62
January 31, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Could you buy glasses at your optometrist's practice?
Unfortunately I couldn't , I really needed a new pair too
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by bertalicia xxx.xxx.245.217
November 12, 2012
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider use excessive foul language?
No
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
May 02, 2011
It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left.
by Anonymous
March 23, 2011
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Map and Directions
2020 N 75th Ave, Phoenix, AZ 85035