They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. As far as boarding facilities go this is one of the better ones that I have seen and I feel confident that the staff takes great care of my pets.They try to make pets feel as safe and comfortable as possible. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate.