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Hurstbourne Care Center at Stony Brook

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Hurstbourne Care Center at Stony Brook
Hurstbourne Care Center at Stony Brook
(24 Reviews)
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2200 Stony Brook Dr Louisville, KY 40220
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Consumer Feedback

(24 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
4 star average for Value
Horrible place! My dad was scheduled to be a resident here. He was coming from Bowling Green, Ky (by ambulance) to Louisville to shorten the distance of driving time for me to visit him. I live in Indianapolis. I scheduled an appointment with Kim to fill out paperwork...got there, and My dad was NOT THERE! I was livid! No one had any answers for me. In addition...May I mention that NONE of the staff were friendly as I walked through the facility! Once I made it to Kim's office, I asked "Where is my dad?" Her reply "No one called you?" Uhm, Ma'am NO...had someone called me I would not have driven all the way to Louisville for NOTHING!" I was distraught with tears in my eyes..wondering where my dad was. She then told me that my dad left because they don't take patients with 4 point restraints. They showed little to no concern & as I was walking out of the door she had the nerve to ask me to sign a form for financial responsibility. I think not! First of all, I don't know if my dad was even there, and in addition...I think it is YOU guys that owe me money! The have not heard the last from me. NO one called to tell me anything, and just sent me on a dry run. I will not leave this alone until I am at least compensated for my gas, time, and the list goes on. They can't handle small things...they should not be left liable for anyone's loved ones.
by Katina Washington xxx.xxx.7.15
May 13, 2015
Did this senior care facility prominently display their credentials or business license?
Yes
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.153.88
May 12, 2014
Was this senior care facility clean?
No, I didn't feel comfortable at all
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Did the staff at this senior care facility use excessive foul language?
Somewhat. It was a little excessive
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
by Anonymous xxx.xxx.246.159
April 30, 2014
Do you feel confident that this provider will work with you until a solution is reached?
Yes
Does this provider use current and safe equipment?
Yes
by Anonymous xxx.xxx.54.154
March 12, 2014
I am giving this place 1 star because I can't give anything lower!!! Avoid the place at all cost! My mother had dementia and was there for less than 3 months before she passed away. They put her in a "lock down" unit with crazy people because they didn't have another room at that time. It always smelled like urine and if I hadn't gone there every day & asked someone to get her up I think they would have left her in bed all the time. They woulkd change her depands and put them in the trash can in her room. I had to wrap up the garbage and take it out of the room!!! A year and a half later I am still receiving bills for charges that I do not owe for. It was and is still a nightmare dealing with this place. Don't do t his to your loved one. Find somewhere else.
by totally frustrated xxx.xxx.53.65
February 17, 2014
They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Not only did they not welcome my questions, they just dismissed them as unimportant. I felt like they didn't really care about helping me. They really make no effort to maintain a professional appearance here. I was shocked at how unprofessional they looked.
by mickey hays xxx.xxx.142.3
December 07, 2013
HORRIBLE place!!!!! My mother is there now and we are fighing to get her moved before they kill her!! Floor manager will look you in the face and lie!! Has gotten terrible bed sores, never have we seen anyone come in and repostion her in bed. Have come in and found presription piils dropped on her bed and floor, where the nurse just sets them down and walks away. Please research and find your loved one a safer place to stay!! Wouldn't have even given it a 1/2 star but was forced to, to be able to give review!!
by Concerned daughter xxx.xxx.249.146
September 10, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.46.17
April 12, 2013
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Family Member xxx.xxx.76.254
March 15, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.236.105
January 16, 2013
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Map and Directions
2200 Stony Brook Dr, Louisville, KY 40220