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Margaret Bertrand, MD

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Margaret Bertrand, MD
Bertrand Breast & Osteroporsis
(10 Reviews)
> Get Phone Number & Directions
PO Box 14971 Greensboro, NC 27415
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Very professional and very patient-oriented.
by Pat Fehlig xxx.xxx.99.93
April 18, 2017
I had a routine mammogram in 2011. The results were inconclusive so I was called back for an ultrasound. After the ultrasound, a nurse brought out my results on a paper indicating I had a mass in my right breast. At the time of my ultrasound Dr. Bertrand was not in the office, another Dr. reviewed the ultrasound. The nurse told me if I wanted the mass removed I could call the office and schedule a Fine Needle Aspiration.
I called Solis Women’s Health Care and scheduled the procedure over the telephone. The day of the procedure, Dr. Bertrand came in the room and discussed the procedure with me. She told me that she would be using an ultra sound guided fine needle aspiration so there would be no danger of puncturing my implant. She neglected to mention any risk factors. Yes, I signed a consent form. However, the form was never witnessed by the nurse. The form was general and vague and did not outline or list any risk factors of the Fine Needle Aspiration. For those of you with implants, the consent form for mammography outlines in great detail all the risks; rupture, etc.

Three days after the procedure, I noticed my right breast was deflated. I called Dr. Bertrand and went to her office the next morning. I was expecting remorse and compassion; instead, I was hit with pure arrogance. She refused to believe that she could have punctured my implant. I was now faced with a surgery to replace the deflated implant. I asked her if the implant came back with a puncture, would she take financial responsibility for costs I incur for the surgery. She said she would not personally, but, Solis Women’s Health Care would.

A few weeks later I had the breast augmentation surgery, the implant was sent to Mentor for evaluation. Yes, there were three punctures in the lower right side of the implant. What I learned from the plastic surgeon who did my replacement is that the implant is not totally covered my muscle. The location of her needle’s penetration went straight into the implant.

After the weeks of living with a deflated breast and the painful surgery and recovery time, my husband and I scheduled a meeting with Dr. Bertrand. I went there in good faith armed with the results from Mentor, and my receipts for the surgery I had paid for, my medical records from her office that indicated her, nor her associate, ever had a conversation with me regarding the risks of the procedure. I never threatened a lawsuit, I just wanted financial restitution.

I thought our meeting would bring closure to me for the torture I had been through for six weeks. I wanted to be reimbursed and move forward with my life. Our meeting did not turn out as planned. Dr. Bertrand’s attitude to me was belittling. I was humiliated. The conversation became about her, and how she was a breast cancer survivor and I should be thankful I did not have cancer.

Within the same week, I received a letter from her attorney stating that a ruptured implant is a common risk of FNA and I was fully warned. So, I would not receive any reimbursement. I wanted to scream with frustration! I would have never moved forward with that procedure had I known the risk.

Over the last six months, I have consulted with other Surgeons and Doctors specializing in the Breast. I have also spent hours on internet research. I now know that FNA is a practice that most doctors don’t even do anymore. The results are inconclusive because the specimen is so small. A FNA normally leads to yet another procedure, Excision.
Lesson to be learned- do your own research before having procedures. Make sure to choose a physician that is focused on your needs and does not promote unnecessary procedures for financial gain.
by Punctured Implant xxx.xxx.179.168
January 22, 2013
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.66.218
December 26, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this radiologist remember you and your circumstances at every appointment?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this radiologist late to your appointments?
No, they were on time
Did this radiologist seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.181.16
November 20, 2012
Did this radiologist have an entertaining selection of waiting room magazines?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider prominently display their diplomas or business license?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
August 16, 2011
I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. Whenever I call with a question, they always try to answer it over the phone first instead of making me drive down there for an appointment. I don't know of anywhere else that would've taken better care of me. I had a great experience.
by dubois
June 30, 2011
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I will absolutely be going back there again. They are one of the most qualified people in the field. Not only would I recommend them to everyone I know, I've already started recommending them. They never left me for an extended period of time and I never felt ignored.
by Angie Ward
May 08, 2011
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
May 06, 2011
. The staff is very knowledgeable and experienced , kind and sensitive to you and what you are there for and what you are going through. This clinic is safe and private . Dr. Bertrand is professional, kind and a world class expert. I will definitely recommend them to people I know.
by Mary
May 04, 2011
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous
April 18, 2011
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Map and Directions
PO Box 14971, Greensboro, NC 27415