The Smile Designers

The Smile Designers
The Smile Designers 947 Harvard Street Endicott, NY 13760
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Consumer Feedback

(40 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Were you provided with payment plan and fee information before your dental treatment was scheduled?
No
Was this provider compassionate to you and your situation?
Mostly
Did this Provider let you know upfront what the approximate cost of the services would be?
Somewhat
by Anonymous xxx.xxx.7.103
June 03, 2014
If you have children who need more than a cleaning, I do not recommend here. Dr. Grossman did not even give my child (who was admittedly nervous) a topical anesthetic to pull a tooth that had a long root (as shown in xray). The tooth needed to be pulled for ortho reasons but wa not loose. The dental assistant and dr. were unsympathetic to my child who silently cried. When a dentist unwraps surgical equipment (i.e. dental pliers) to pull a tooth, an anesthetic is to be used for any child. Beware of dentists who are not conversive or sympathetic to your child.
by MK xxx.xxx.233.66
August 30, 2013
Visits are always prompt and efficient. Hygienists are kind, pleasant and highly experienced. Dentists are knowledgeable, current on latest technologies and equipment. This is a well run office. Almost seems like an assembly line at times. One dentist is a sweetheart, while the other is a little too full of himself. He knows it and is a bit of a chauvinist towards his staff. Unfortunately customers see this, too.
by Anonymous xxx.xxx.202.102
May 17, 2013
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.224.141
March 19, 2013
Was this provider's office too cold?
No, it was fine
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
by Anonymous xxx.xxx.112.240
February 12, 2013
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Was this provider late to your appointments?
No, they were on time
Would you refer this provider to a family or friend?
Yes
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by KK xxx.xxx.205.6
February 05, 2013
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.113.100
January 23, 2013
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.199.26
January 21, 2013
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider seem irritated to be working with you?
No, they were polite
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.196.49
November 28, 2012
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. They have some of the cleanest dental equipment I have ever seen. The rooms are nicely appointed. They make an extra effort to make sure they only use the best for their patients, especially kids. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there.
by JJHEN xxx.xxx.38.117
October 30, 2012
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