They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I was hoping they would give me some sort of local anesthetic during my procedure, but when I asked them for some, they didn't even respond. It didn't feel like they cared very much about my level of comfort. I would never visit them again. I was very disappointed.