Did this provider answer all of your questions?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her