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Nikki Donaldson, DO

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Nikki Donaldson, DO
Northwest Medical Group
(51 Reviews)
> Get Phone Number & Directions
4770 W Herndon Ave Ste 107 Fresno, CA 93722
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Consumer Feedback

(51 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Are you going to visit this provider again?
Without a doubt!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
June 17, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
May 05, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
April 19, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider have reasonable prices?
Yes
by Anonymous
April 04, 2011
It has been quite a while since I actually saw Dr. Donalson herself, i usually have to see Millie her NP. Over the last year and a half, I have seen them multiple time and am completely unsatisfied with them and their staff. I have requested multiple time to be referred to different specialty Dr.'s and am getting denied. The nursing staff seems to have gotten ruder as well, never telling me what my vital signs are, judging me for the reasons I am in there, and just having a bad attitude in general. That is the same way that the Dr.'s act too. They seem to not care at all about what you are there for and just want to hurry up to shoo you out. I just made a call to get a referral to a GI Dr. right now and if I do not receive the feedback or quick response to this urgent matter, I will be changing Dr's immediately. Dont waste the co-pay's or gas to go to them, unless you want to wait forever to get no answers or help with your problems!!!!
by Nicole
March 24, 2011
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
March 23, 2011
Were you able to relax during your appointment?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was this provider's office too cold?
No, it was fine
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous
March 14, 2011
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The chairs in their waiting room were definitely above average. I was comfortable. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
by lalo
March 10, 2011
Everything about my experience with Dr. Nikki Donaldson and her staff have been horrible. I originally chose her because of location to work and home, that was a mistake. I recommend doing your homework on a new doctor before selecting one that will be in charge of YOUR HEALTH. The first appointment I had was a physical in which I had to disrobe and wait for her to come in. After sitting in my medical gown for 40 minutes I got dressed walked out in the hall to find Dr. Donaldson chatting to a medical salesman about her Hawaii trip last weekend. I walked out and to the front and asked if I was going to be seen anytime soon. She said OH MY, we must have forgot about you, so sorry, please put your gown on we will be right in. UH I said I will need to reschedule as my patience were running thin at this point.
Had to argue with receptionist to get my 20 dollar co pay back and reschedule my appt asap in order to continue to receive allergy meds. Another time I had a fall and was suffering from serious neck & should pain after seeing Dr. Donaldson she gave me a script for pain meds. I followed up for weeks, asking for an xray per my Chiropractor, accupuncurists & massage therapies request, only after I was forced to see a Neurologist and making several calls to Dr. Donaldson begging for and Xray , was one ordered. Immediate findings from that xray that took 13 weeks from injury to get showed significant nerve damage & compressed discs, Neuro then suggested they needed an MRI august 31. Dr. Donaldson's office did not send that info to my insurance for approval until 9/14 after 6 phone calls from me asking he be sent to insurance. WTF??? This is not excusable, and I should never have felt like a number for 16 weeks to get a diagnosis and/or treatment for a serious fall.
by redsnapper
September 23, 2010
by ChristineField
August 08, 2010
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Map and Directions
4770 W Herndon Ave Ste 107, Fresno, CA 93722